Privacy policy

Privacy Policy

Last updated: 22/09/2026

At Savélia Active, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you visit our site or make a purchase, we may collect:

  • Contact information: name, email address, shipping/billing address, phone number
  • Payment information: processed securely through our payment provider (we do not store full card details)
  • Order information: items purchased, order history, transaction details
  • Device information: IP address, browser type, device type, pages visited (via cookies and analytics tools)
  • Communication data: messages you send us via email, chat, or contact forms

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and customer service
  • Send order confirmations, shipping updates, and respond to inquiries
  • Improve our website, products, and customer experience
  • Send marketing emails (only if you've opted in — you can unsubscribe anytime)
  • Prevent fraud and ensure the security of our platform
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers: payment processors (e.g., Shopify Payments, PayPal), shipping/tracking providers, email marketing platforms
  • Suppliers: for order fulfillment (e.g., dropshipping partners) — only the information needed to ship your order
  • Legal authorities: if required by law

4. Cookies

We use cookies to improve your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, though this may affect site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Opt out of the sale or sharing of personal information (California residents, under the CCPA)
  • Lodge a complaint with a data protection authority (EU residents, under the GDPR)

To exercise these rights, contact us at mvretail@outlook.be

7. Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:
📧 mvretail@outlook.be
📍 Edgar van baveghemstraat 8, Tielt