Refund policy
Return & Refund Policy
We want you to love your purchase! If something isn't right, we're happy to help.
Return Window
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, unwashed, and in their original condition with all tags attached and original packaging.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless defective:
- Intimates, bras, and underwear
- Swimwear (if hygiene liner is removed)
- Final sale / clearance items
How to Start a Return
- Contact us at [jouw e-mailadres] with your order number and reason for return
- We'll send you return instructions and, if applicable, a return shipping label
- Ship the item back within 14 days of receiving return approval
- Once received and inspected, we'll process your refund
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note: we do not offer refunds as store credit only — you may choose between a refund to your original payment method or store credit, at your preference.
Return Shipping Costs
- If the return is due to our error (wrong item, defective product), we cover return shipping.
- If the return is due to a change of mind, the customer is responsible for return shipping costs.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund — no return shipping required.
Exchanges
The fastest way to get the item you want is to return the original item and, once accepted, make a separate purchase for the new item.
Order Cancellations
Orders can be cancelled within 2 hours of purchase, before they are processed for shipping. Once shipped, our standard return policy applies.